FAQs

Here are a number of frequently asked questions about how gift cards work. If you have any other questions which aren’t answered here, please feel free to contact us using the details on the contact page.

Can I use a gift card to pay towards the cost of my break?

Yes, you can. All our gift cards can be used towards the cost of a Center Parcs break at any of our villages by contacting our Contact Centre. It can be used towards accommodation or activities before you arrive.

Can I use a gift card towards activities, shopping or food during my break?

Yes, you can. Pick the card for the village in which you wish to spend the gift card at, as they only work at the specified locations. For example, if you purchase a Longleat Forest gift card, this won’t work at Sherwood Forest.

I'm buying for someone else, but not sure which village they will use the gift card for - what do I do?

If you are buying a gift card for someone to use towards the cost of a break, this can be used through our Contact Centre towards a break at any of our UK villages. If you wish to use it towards to cost of a break at our Irish village, Longford Forest, only a Longford Forest gift card can be used in this instance.

If you are buying a gift card for someone to use during their break, pick the specific village that correlates to the one you believe they are visiting. If the card is for the wrong village, don’t worry as these can be swapped on village during their break. The only exception to this is Longford Forest gift cards, which cannot be redeemed or swapped at any of our UK villages.

Can I use my Center Parcs gift card at any village?

When purchasing your gift card, you will need to select which village you would like to use it for. If you’re buying for someone else and not sure which village they are going to, this can be swapped either when being used towards the cost of a break through our Contact Centre, or if you are spending it during their break, they can swap it for the correct village whilst there.

Where can I use my Center Parcs gift card?

You can use it towards the cost of your break by contacting our Contact Centre. Alternatively, you can also use our gift card during your break in all of our outlets, whether a meal in a restaurant, a treat from one of our retail stores, towards the cost of an activity or a pamper in Aqua Sana Spa.

Can I use my Center Parcs gift card online?

Unfortunately, you are not able to currently use your gift card online.

What should I do if I lose my Center Parcs gift card?

If you lose your gift card, it’s stolen or damaged, please contact Custmer Services on 0844 774 4277. You will be put through to the providers of our gift cards, Flex-e-card, who will be able to assist you further.

​​I've had a refund placed onto my Center Parcs gift card; how long will it take for this balance to be applied?

Most refunds take 2-3 business days to be applied to the balance of your gift card but can occasionally take longer.

Can I add additional money onto my Center Parcs gift card?

Our gift cards are single load only, so cannot be topped up or have any money added to them.

Is there a minimum or maximum amount that can be put onto a Center Parcs gift card?

All gift cards must have a minimum value of £5, the maximum value you can add is £1000, although you may be asked to provide identification for higher value amounts for added security.

Who are Flex-e-card?

Flex-e-card issue gift cards on behalf of Center Parcs.

How long will my delivery take to arrive?

Flex-e-card offers a range of delivery options that you can select depending on the urgency, value, and number of gift cards in your order. For orders placed before 11am we will aim to deliver on the same day, however please note during busy periods dispatch times may be longer. Delivery option information can be found here.

Does the winter weather delay order processing?

Luckily our order processing centre is staffed by people who are resistant to the cold and the elements. However we understand that Royal Mail can struggle and at times packages may be delayed during adverse weather conditions. If you are in any doubt please call our customer services team who will be happy to give you an update on the status of your order.

Do all gift cards need activating before they can be used?

Only cards purchased online need to be activated. Gift cards can be activated by using a touchtone phone on 0844 77 44 277, choosing option 2 and following the activation instructions. You can also activate your card by visiting the Center Parcs website and selecting the ‘Activate’ option on the gift card page and then inputting your card number. For each of these options you will need to use the 6 digit activation number sent to your registered email address at time of order completion.

How can I check the balance on my gift card?

There are a number of different ways you can check the balance on a card: visiting the Center Parcs website and selecting the ‘Check Balance’ option on the Gift Card page via touchtone phone using option 1 on 0844 774 4277 (local rates apply from BT landlines) or option 6 on 020 7702 2600; you can also check your balance at Center Parcs villages by visiting Guest Services or using the information kiosks where available or by texting BAL followed by the card number to 60030, e.g.BAL 6759262100000000. Please note a 25p + standard network charge fee is applied to the mobile phone bill.

How can I check when my gift card expires?

The expiry date of the gift card can be found on the recipient receipt given with the card at time of purchase. It can also be confirmed at Center Parcs villages by visiting Guest Services or using the information kiosks where available, or by calling Flex-e-card’s customer support line on 0844 77 44 277 (local rates apply from BT landlines) and talking to a customer service representative. If you have registered an account with us, you can also check your expiry date on your account here.

Can I use my gift card for transactions on the internet?

No. the gift card is only designed to be used directly at Center Parcs villages, or through the Center Parcs Contact Centre on 03448 267 723.

I have been given more than one gift card and I want to spend them in one transaction – how can I do this?

Most retailers will be able to process multiple cards in single transactions. However, we can combine multiple gift cards into one card at the issuing centre if they have our gift card tills at their information desks. There is a small charge (£1 for the first two cards and 20p per card thereafter) and some centres may have an issue fee for the new gift card.

My gift card has expired - what should I do?

If the funds on your gift card has expired please first review the terms and conditions given to the purchaser at the time of purchase*. You may review a copy of the terms and conditions by requesting them from the information desk or management staff of the issuing centre; alternately they can be found by clicking here.

If you believe that there are exceptional circumstances which have prevented you spending the gift card during its valid period please contact Flex-e-card Limited in writing at the address here or by email to customer.service@flex-e-card.com with the subject "Expired card enquiry". Please provide full details of the circumstances, the card number, a return postal address, and wherever possible a photocopy or scan of the face and rear of the gift card. If you do not include copies of the face and rear of the gift card you may be asked to supply them before we can advance your enquiry. We will deal with all enquiries on a case by case basis. We cannot accept enquiries about expired gift cards other than in writing by post or email or by Fax**.

When writing please include as much detail about the original purchase, along with as much documentation received as possible and the circumstances which led to you not being able to use the gift card in the validity period, as this will enable us to process your enquiry to the highest standard. If you did not receive the original recipient receipt which clearly states the load and expiry terms of the gift card, we may be required to contact the original purchaser to enquire why this information was not passed on to you and may have to request statements from original purchasers and / or issuing centre if there is dispute over the transmission of information between parties. We will always seek to obtain permission from the cardholder before contacting the purchaser, and if permission is not given we may not be able to advance the enquiry. If it is found that the original purchaser has been grossly negligent in their responsibilities in transmitting the required information to you, Flex-e-card will provide statements to aid you in any pursuit of funds, but will not be able to provide any form of compensation. Flex-e-card Limited or its partners and associates cannot be held responsible if the terms and conditions of the card given to the purchaser at the point of purchase are not passed on by the original purchaser to the end card holder. Please note (if you are not the original purchaser of the card) that we are entitled to ask for confirmation of statements made about circumstances of the original purchase with the original purchaser of the card itself, and we may deem it necessary to obtain further proof of purchase or ownership before proceeding with any enquiry, though this may be waived in certain circumstances. We will always seek to obtain permission from the cardholder before contacting the purchaser, and if permission is not given we may not be able to advance the enquiry.

In order to comply with anti-money laundering regulations and also to detect fraudulent claims, it may also be deemed necessary in some circumstances for you to provide an appropriate form of ID which may be checked against national databases. You will be advised of this during the investigation if this is considered necessary.

We aim to treat all enquiries as fairly as possible and within a reasonable time after a full investigation, and we aim to provide an answer within 15 working days of receipt of your enquiry if the investigation is simple, however this should not be taken as a guarantee of resolution within this time. If you are able to provide copies of any other documentation or details of extenuating circumstances, these will aid our investigations and any subsequent decision.

* Copies of Ts&Cs are available by request from Guest Services, through the Center Parcs Contact Centre, or by using the contact details printed on the back of all gift cards .
​** If you believe you have a unique situation which prevents you from submitting your enquiry via these methods, please call our support line to discuss options with one of our customer support staff.

How do I complain?

We hope you are happy with your purchase but if you do have any concerns please email Center Parcs directly at pre.arrivalguestservices@centerparcs.co.uk or via the Center Parcs website. You will receive an instant acknowledgement of your email.

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If no text appears on this page our fair processing notice can be requested via privacy@flex-e-card.com.